PocketPass|Help CenterEnglishTroubleshooting
Fixes for the issues merchants hit most often.
3 articles
Why isn't a pass updating?
A step-by-step checklist for when a tee time changed but the golfer's pass still shows the old details - covering the tee sheet, timing, the integration, and the phone.
The golfer didn't get the email
What to check when a golfer says no pass email arrived - the email address, spam folders, sync timing, and the integration - plus how to re-send.
Frequently asked questions
Quick answers to the questions merchants ask most about PocketPass - apps, timing, updates, messaging, devices, providers, and billing - each linking to the full guide.