Short answers to the things clubs ask most, each pointing to the full guide if you want more.
For golfers
Do golfers need to install an app?
No. Passes live in Apple Wallet and Google Wallet, which are already built into every iPhone and Android phone. The golfer taps a link and the pass appears — no app, no account, no password. See How passes work.
How does a golfer add their pass?
They tap Add to Apple Wallet or Add to Google Wallet in the email, from their phone. See How golfers add their pass.
A golfer says the "Add" button does nothing — why?
They're probably opening the email on a computer. Wallet passes can only be added from a phone — ask them to open the same email on their iPhone or Android. See How golfers add their pass.
Does it work on both iPhone and Android?
Yes. Every booking produces both an Apple Wallet and a Google Wallet pass; the golfer's phone uses whichever wallet it has.
How it works
How quickly does a booking become a pass?
Usually within a few minutes. GolfPass checks your tee sheet on a short cycle rather than the instant a booking is made. See How tee-sheet syncing works.
What happens when a tee time changes?
The golfer's pass updates on its own — no new email, no re-download. See Live pass updates. If one isn't updating, see Why isn't a pass updating?.
Which tee-sheet providers are supported?
ChronoGolf and Lightspeed Golf. See Connecting Lightspeed Golf and Connecting ChronoGolf.
Reaching golfers
Can I send golfers a message?
Yes. Send a one-off push notification to people who hold a pass, or set up automatic reminders that fire around every tee time. You can also show a lock-screen welcome when golfers arrive.
Can I message only my members?
Yes — target Player passes when you send. First add your members as players.
Account
A golfer didn't get their pass email — what do I check?
Their email address on the booking, their spam folder, the sync timing, and the integration's health. See The golfer didn't get the email.
How am I billed?
For clubs that come through Lightspeed, billing is handled by Lightspeed, not inside GolfPass. See Billing.
How do I add my staff?
Invite them under Team and choose a role. See Team members and roles.
Can't find your answer here? Ask the AI assistant — it searches every article in this help center, and if it can't answer, it logs your question for our team to follow up.