Every pass carries a scannable code, and that code does more than identify the golfer at the first tee — scanning it can check the customer in and record the visit against their profile. Over time this builds a simple, reliable picture of who comes in and how often.
Checking a customer in
There are two easy ways to record a visit:
- Scan the pass. Open the customer's pass and scan its QR or barcode at the counter.
- Look them up. Find the customer under Customers and record a check-in from their profile.
Either way, the visit is timestamped and added to the customer's history.
Consistency is what makes check-ins useful. Pick one moment — the pro-shop counter, or the first tee — and scan there every time. A clean, complete history is worth far more than an occasional one.
The timeline
Each customer has a timeline that gathers the meaningful moments in one place, so you can answer "when were they last here, and how often do they come in?" at a glance. The timeline typically shows:
- When their pass was issued and added to a wallet.
- Each check-in, with the date and time.
- Any notes your team has added.
It's the quick story of a member's relationship with your business, without spreadsheets or guesswork.
Notes
You can add notes to a customer to capture anything worth remembering — a coaching preference, a membership detail, a follow-up to make next time they're in. Notes appear on the timeline alongside visits, so the next person at the desk sees the same context you do.
What you can do with the history
A consistent check-in record opens up practical things:
- Spot members who haven't been in for a while and reach out — for example, a friendly push notification to customer passes.
- Recognise your most frequent golfers.
- Settle "when was I last here?" questions on the spot.
Check-ins are most powerful for customers (members and regulars) because their pass sticks around. Tee-time passes are about a single round, so they're less suited to an ongoing visit history.