For merchants that come to PocketPass through Lightspeed, billing is handled by Lightspeed - not inside the PocketPass dashboard. That's why your day-to-day PocketPass settings don't include a billing or payment screen: keeping it in one place (with Lightspeed) avoids two systems showing slightly different information.
Where to manage your plan
Your PocketPass subscription sits alongside your other Lightspeed services. To view invoices, update payment details, or ask about your plan, use your Lightspeed account or your usual Lightspeed contact. They handle the commercial side of your PocketPass subscription.
Common questions
"Why isn't there a billing page in PocketPass?" Because billing lives with Lightspeed. Showing it in PocketPass too would risk the two disagreeing, so we keep a single source of truth.
"Who do I ask about an invoice or my plan?" Your Lightspeed account contact. Anything about charges, renewals, or upgrades is theirs to answer.
"Does using more features cost more?" Questions about what's included in your plan are best answered by Lightspeed, since they hold your account terms.
"What's a site?" A site is anywhere you sell your products and services. One physical location/POS counts as one site. For example, a single location that runs Lightspeed Retail, Lightspeed Restaurant and Lightspeed Golf counts as 3 sites. Our pricing covers up to 5 sites - more than that, we'll build a custom plan with you.
If you reached PocketPass another way, or you have a billing question that Lightspeed can't answer, ask the assistant - your question is logged for our team and we'll point you to the right place.
Who can see billing
If your account has a billing page in Settings, only account owners can see it or change the plan. Admins and other staff don't see billing details.
Everything else is in your dashboard
Billing aside, the things you actually do day to day - branding, integrations, messages, customers, and team - are all managed right inside PocketPass.