You almost never create a pass by hand. PocketPass watches your connected tee sheet and issues passes automatically. This article explains what has to be on first, what sets issuing in motion, and the one detail that decides whether a pass can be delivered at all.
First: switch on what you want issued
Nothing is issued until you say so. Open Settings → Pass issuance and turn on the passes you want:
- Customer passes — choose which customer types sync from Lightspeed Golf. Every golfer of a synced type gets a standing pass.
- Tee-time passes — choose which courses issue a pass per booking.
A brand-new account has both switched off. If you've connected your tee sheet and no passes are going out, this is the first place to look — it's the most common reason, and it's working as designed rather than broken.
What triggers a pass
- A golfer books a tee time, or their record changes, in your booking system (ChronoGolf or Lightspeed Golf) — through your website, over the phone, or at the desk.
- Within a few minutes, PocketPass reads that change from your tee sheet. See How tee-sheet syncing works.
- If the golfer or the booking qualifies under your pass-issuance settings, PocketPass builds a wallet pass and emails them a link to add it.
You don't press a button or import anything. As long as your tee sheet is connected and issuing is switched on, this happens on its own.
The email address is everything
There's one requirement that decides whether a golfer can receive their pass: their email address must be on their record. That email comes from your tee sheet, so it depends on your booking flow capturing it.
If a golfer has no email address — or a mistyped one — PocketPass has nowhere to send the pass. Make sure your booking process (online and at the desk) collects a valid email. This is the number-one reason a golfer says "I never got my pass."
What the golfer receives
The golfer gets a short, friendly email with two buttons: Add to Apple Wallet and Add to Google Wallet. They tap the one for their phone and the pass is saved. If they happen to open the email on a laptop, the buttons won't do anything there — they just open it again later on their phone. See How golfers add their pass.
By default the email comes from a PocketPass sender. You can switch it to come from your own address, which improves both recognition and delivery — see Sending from your own email domain.
Adding someone who isn't in your tee sheet
Not everyone who should have a pass syncs across automatically. For those golfers, use Add customer on the Customers page to create the record and issue a pass directly. Golfers can also add themselves through your signup page. See Managing customers.
What happens after issuing
Issuing the pass is just the start. From that point on:
- The pass updates automatically when the golfer's details or booking change — see Live pass updates.
- You can reach the golfer through it with a push notification or an automatic reminder.
When a pass doesn't go out
If a golfer says their pass never arrived, work through The golfer didn't get the email — it covers pass-issuance settings, the email address, spam folders, sync timing, and the integration's health.